At Chromeshearts.com, we want you to be delighted with your purchase. If, for any reason, you are not happy with your order, our Refund and Returns Policy outlines the process and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in the same condition you received them.
  • Items must include all original packaging, tags, and authenticity cards (if applicable).
  • Certain items (such as final sale, clearance, or customised products) are not eligible for return.

2. Non-Returnable Items

We do not accept returns on the following:

  • Gift cards
  • Intimate or personal care items
  • Sale/discounted items marked as “Final Sale”
  • Customised or personalised products

3. Return Process

  1. Contact our customer service team at contatct@chromehearts.com to request a return authorisation.
  2. Once approved, we will provide you with return instructions.
  3. Securely package the item(s) and send them to the return address provided.
  4. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • If approved, your refund will be processed to your original payment method within 30 business days.
  • Shipping fees are non-refundable (unless the return is due to our error).

5. Exchanges

  • If you would like to exchange an item for a different size or style, please get in touch with us at contcat@lemonchiffon-wildcat-651679.hostingersite.com
  • Exchanges are subject to product availability.
  • Customers are responsible for shipping costs associated with exchanges, unless the product received was defective or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 30 days of delivery. We will arrange a replacement or full refund at no additional cost.

7. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or contact your credit card company.
  • Refunds may take some time to process, depending on your bank/payment provider.
  • If you’ve done this and still haven’t received your refund, please contact us at contact@lemonchiffon-wildcat-651679.hostingersite.com

8. Contact Us

For any questions or assistance regarding returns and refunds, please reach out to us at:

Chromeshearts.com
Email: contact@lemonchiffon-wildcat-651679.hostingersite.com
Phone: +44 7716 247812